Privacy Policy
Sparklink Media & Services Pvt. Ltd. (hereinafter referred to as “Company”, “SEEme”, “we”, “us”, or “our”) recognises the importance of privacy and data protection. This Privacy Policy (“Policy”) explains how SEEme collects, processes, stores, retains, shares, and protects personal and non-personal information obtained through the use of the SEEme website (www.seeme.co.in), mobile application, m-site, and related services (collectively, the “Platform”).
By accessing, registering, or using the Platform in any manner, you explicitly consent to the practices described in this Policy and agree to be governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
If you do not agree, you must immediately discontinue use of the Platform.
1. Policy Scope & Applicability
This Policy applies to:
All users, professionals, service providers, visitors, and entities accessing SEEme
All data collected digitally, electronically, or otherwise through the Platform
This Policy must be read in conjunction with SEEme’s Terms & Conditions, User Policies, and Deletion Policies. In case of conflict, SEEme’s interpretation shall prevail.
2. Information We Collect (No Warranty of Accuracy)
SEEme collects information provided voluntarily by users and automatically through platform usage.
SEEme does not warrant or guarantee the accuracy, authenticity, or correctness of information provided by users.
2.1 Personal & Registration Information
May include but is not limited to:
Name, phone number, email address, address
Gender, date/year of birth
Government-issued IDs (PAN, Aadhaar or equivalent, where required)
Company details, professional credentials
Billing and payment-related information (processed via third-party gateways)
Providing false, misleading, outdated, or incomplete information may result in immediate suspension or termination without notice.
2.2 Automatically Collected & Technical Data
Including but not limited to:
IP address, device identifiers
Browser, OS, network information
Location data (approximate or precise, where permitted)
Usage patterns, logs, metadata
Such data may be used for analytics, AI optimisation, fraud detection, security monitoring, and internal research.
2.3 Transaction & Financial Data
SEEme may collect and retain:
Booking and transaction records
Payment confirmations and status
Payout, invoice, and settlement details
SEEme does not store sensitive card or banking data unless required by law. Payment processing is handled by authorised third-party providers.
2.4 Communications & User Content
We collect and retain:
Chats, messages, emails, feedback
Call records (where applicable)
Dispute records and support interactions
SEEme may retain such data indefinitely where required for compliance, disputes, or investigations.
3. Use of Information (Broad & Protective)
SEEme may use collected information for any lawful purpose, including but not limited to:
Service delivery and account management
Payments, bookings, and customer support
Fraud prevention, security monitoring, audits
Platform improvement, AI training, analytics
Legal compliance and enforcement
Marketing and promotional activities (subject to opt-out where applicable)
SEEme reserves the right to process data beyond stated purposes where legally permitted or operationally necessary.
4. Device Permissions & User Consent
With user consent, SEEme may access:
Camera, microphone
Storage (files, images, videos uploaded by user)
Location and device data
SMS and call logs (for OTP, verification, security)
Withdrawal of consent may result in restricted or denied access to services. SEEme bears no liability for service disruption caused by consent withdrawal.
5. Data Sharing & Disclosure (No User Ownership)
SEEme may share information with:
Service providers (hosting, analytics, payments, support)
Affiliates, subsidiaries, and business partners
Government, regulatory, judicial, or law-enforcement authorities
Financing or verification partners (where applicable)
Users do not own, control, or restrict SEEme’s internal use or lawful disclosure of data.
6. Data Retention (Retention ≠ Access)
SEEme retains data:
As long as required for business, legal, audit, tax, compliance, or security purposes
Even after account deletion or termination
Important Clarification:
Retention does NOT grant users or professionals any right to access, retrieve, copy, or demand retained data
SEEme is not obligated to provide retained records to deleted accounts
Disclosure shall occur only when legally mandated
7. Account Deletion & Data Consequences
Upon deletion, active access to personal data is permanently revoked
SEEme is not responsible for any data loss following deletion
Certain data may continue to be retained internally without user access
Deletion does not erase legal, financial, or compliance obligations.
8. Children’s Data
SEEme does not knowingly collect data from individuals under 18 years.
If such data is discovered, SEEme may delete it without notice.
9. Security Disclaimer (No Absolute Guarantee)
SEEme uses reasonable security safeguards.
However:
No system is completely secure
Data transmission over the internet carries inherent risks
Users accept all risks associated with platform usage.
10. Public Disclosure Risk
Information shared in public areas of the Platform:
Is not confidential
Is not protected under this Policy
May be used by third parties
SEEme bears no liability for such disclosures.
11. User Rights & Consent Limitation
Users may request withdrawal of consent by written request.
However:
Withdrawal is not retroactive
SEEme may restrict or terminate services where data is essential
SEEme retains the right to retain and process data as required by law
12. Policy Modifications
SEEme may modify this Policy at any time, without prior notice.
Continued use of the Platform constitutes automatic acceptance of changes.
13. Governing Law & Jurisdiction
This Policy shall be governed by the laws of India.
Exclusive jurisdiction shall lie with courts in Kolkata, West Bengal.
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